Information Technology Specialist

Selective Placement Factors: This position requires a special qualification that has been determined to be essential to perform the duties and will be used as a screen out element. Those who do not provide evidence they possess the following selective factor(s) will be rated not qualified: This position requires being on-call and regularly working after-hours (nights, weekends, and holidays), including unscheduled hours, to support mission critical functions and respond to outages. In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements – please be sure to include this information in your resume. No assumptions will be made about your experience. BASIC REQUIREMENTS: Individuals can meet the basic requirements through two ways either Education or Experience. Education: GS-9: Master’s degree or equivalent or 2 full years of progressively higher-level graduate education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11: Ph.D. or equivalent or 3 full years of progressively higher level graduate education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. -OR- Experience: Individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Information Technology (IT)-related experience demonstrating each of the following competencies: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Applicant’s MUST have Specialized Experience: SPECIALIZED EXPERIENCE QUALIFICATION REQUIREMENTS: Specialized Experience Requirement- GS-2210-9 level: You must possess one (1) full year of specialized experience at or equivalent to the GS-2210-7 level that is equivalent in difficulty and complexity as indicated by the following examples: demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as typically is the case in development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for at least a segment of the overall project. Specialized Experience Requirement- GS-2210-11 level: You must possess one (1) full year of specialized experience at or equivalent to the GS-2210-9 level that is equivalent in difficulty and complexity as indicated by the following examples: demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. Experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and Adaptation of guidelines or precedents to the needs of the assignment. -OR- Educational Substitute for Specialized Experience: GS-9 (or equivalent) master’s degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11 (or equivalent) Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements by the closing date of the announcement. Physical Demands: The position requires that the incumbent work some long periods and under conditions of intense concentration. Stress may be experienced on a regular basis in attempting to respond to conflicting objectives and working against tight deadlines with limited resources. Lifting and moving of computer or data communication equipment and supplies to set up may be required up to 70 pounds. Although the work is sedentary and performed in an office environment, the incumbent may occasionally be required to visit remote locations to support details or operations. Therefore, the incumbent must also be able to withstand working in remote conditions that could involve excessive cold or hot temperatures in a variety of climates. Work Environment: Work is performed primarily in an office environment with occasional travel to various meetings at offices or other communication/dispatch centers. Incumbent may occasionally work in remote locations (supporting law enforcement details or operations), other offices and states to provide technical assistance as required. The incumbent may also be required to use protective safety equipment, travel by commercial aircraft or as a passenger in a vehicle, and/or operate all-terrain vehicles (ATVs) to visit sites.