Website Environmental Protection Agency
You need a degree orexperience as described below to qualify for this position.In addition to the educational or experience requirements, we are looking for at least one year of specialized experience related to this position as described below:To qualify for the GS-13 level, you need to have at least one year of full-time experience equivalent to the GS-12 level defined as providing customer support in the areas of software, hardware, networks and applications programs; and researching, evaluating, and providing feedback on problematic trends and patterns in information technology (IT) customer support requirements.Your answers to the online assessment will be used to evaluate your competencies in the following areas:1. Skill in the implementation of new system hardware and software. 2. Skill in written communication. 3. Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support. 4. Skill in developing and maintaining problem tracking and resolution databases. 5. Skill in oral communication. 6. Knowledge of contract management. 7. Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.If you have part-time work experience, read this: EPA Announcement Policies and Procedures.
To apply for this job please visit www.usajobs.gov.